• How many events do you book per day? Do I need to worry about another event interfering with mine?
    • We only book one event per day, except on (very) rare occasions.  If we have an opportunity for more than one event in a day, we make sure that we have at least a four hour space between tear down time at one and when we need to set up for another.
  • What do we need to do to book your services?
    • We will need a signed contract and a retainer to reserve us for your date.  We can accept emailed or faxed contracts.  We accept Cash, Check, or Credit Card for the retainer and can even send you a PayPal invoice.
  • How do you handle payments?
    • We accept cash, check, credit card, or PayPal payments.  The retainer is due with your signed contract to reserve your date, and the total balance should be paid by at least one month before your event, unless other arrangements are made.  However your payments are made is up to you.
  • What is your retainer amount?
    • Our retainer is one half of your balance and is due with your signed contract.
      • Your retainer is applied towards your final cost of the event.
      • No date is reserved unless the retainer has been paid.
      • No retainer will be applied to an event without a signed contract.
      • Retainers are NOT refundable.
  • How do you handle multiple requests for the same date?
    • Multiple requests will be handled on a first PAID basis.  The party who pays their retainer first reserves that date.  The quickest way to make a payment is via PayPal.  Our payment address is payments@majorsoundsmusic.com.
  • Do you charge for overtime? Is there such a thing as overtime?
    • We put a start and end time on our contract that you agree to, but we don't have overtime.  We do have a rate of $150 per hour for any extra time past the end time that you agreed on.
    • We ask that any extra time is paid before the original ending time, to allow for no interruptions.
    • For extra time, we can accept cash or debit/credit card.
      • Remember, any overtime is at the discretion of the venue, so you will want to check with them first.
  • Do you charge for travel?
    • All reasonable travel charges for locations over 60 miles from our home in Bloomington, Illinois are built into your quote.
    • Any extra charges, such as for meals, travel out of state, airline tickets, or hotel rooms may be billed separately.
  • Will you reschedule an event?
    • If possible, we will work with you to try to reschedule your event within six-months from the original date.   If we are available  on the new date, then we will apply your deposit and any money paid to the new date.  Your rescheduled event will be valid under the original contract.
  • What happens if we cancel?
    • Well, first of all, I hope to never have a wedding cancel on me.  However, if that does happen, we can arrange for a refund of everything except the original retainer.
  • Do you have a referral or customer loyalty program?
    • We do not have a set program in place at this time, but if another couple referred you to us, please let us know!
  • Do you offer any type of discounts?
    • We offer discounts to military personnel, police, and firemen, active or retired.  We also offer discounts to current members of the Boy Scouts and Girl Scouts, churches, schools, non-profit, or other charitable organizations.  Please call us for details on these discounts.

Frequently Asked Questions:

Contact Us

FAQ's about payments and other questions

Updated 1/3/2017

For your convenience, you may contact any of us in one of several ways:

Text message to: (309) 550-9322 or (309) 242-5393

Call us at (309) 550-9322

Email: jwaggoner@msmentertainment.com
Website: http://www.msmentertainment.com

Mailing address:
2003 Tracy Dr #5
Bloomington, IL 61704

Entertainment Guarantee

Something else that we offer as part of our commitment to customer service.

We have confidence in our abilities as entertainers and we will do everything in our power to make your event a great one.  While we understand that everyone's taste in music is different, we feel that given the right mix and atmosphere, everyone can enjoy themselves.  However, if for some reason there is a problem with the level of service we have provided, we ask that you let us know as soon as possible so we can attempt to correct this.  If there is a problem which neither one of us can come to an agreement on, then we have other options available to us, including arbitration, and/or a partial refund.